Privacy Policy

Effective Date: September 09, 2023

This Privacy Policy describes how Mekaface Concepts (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website, mekafaceconcepts.com (the “Site”), and our related logistics courier services (collectively, the “Services”).

Information We Collect

We collect information from users to provide a smooth and secure experience while using our Services. This information falls into three main categories:

  • Personal Information: This includes data that can be used to identify you directly, such as your full name, email address, phone number, and physical delivery address. We collect this information when you create an account, request a quote for our courier services, place an order for delivery, or contact us for inquiries or support.

  • Usage Data: We gather information about how you interact with our Services. This includes details like the specific web pages you visit on the Site, the times you access the Services, and any search queries you perform while using our platform. This usage data helps us understand user behavior and improve the overall functionality of the Services.

  • Device Information: When you access the Services, we may collect information about the device you’re using. This data typically includes your device type (phone, computer, tablet, etc.), operating system (iOS, Android, Windows, etc.), browser type (Chrome, Safari, Firefox, etc.), and your IP address. This device information allows us to optimize the Services for different platforms and ensure compatibility across various devices.

How We Use Your Information

The information we collect serves several purposes to enhance your experience and operate the Services effectively:

  • Providing and Operating the Services: We use your information to fulfill your requests, process your orders for deliveries, and manage your account. This ensures a smooth workflow and allows us to deliver the logistics courier services you expect.
  • Processing Orders and Requests: When you request a quote or place an order, we use your information to process the request, generate quotes, confirm details, and complete the delivery. This ensures clear communication and accurate execution of your chosen service.
  • Communication and Customer Support: We use your contact information to send you relevant information about our Services, including updates on your orders, promotional offers that might interest you, and important service notices. We may also use this information to respond to your inquiries and provide customer support when needed.
  • Service Improvement: We analyze usage data to understand how users interact with the Services. This helps us identify areas for improvement, optimize website functionalities, and enhance the overall user experience.
  • Security and Fraud Prevention: We use the information we collect to maintain a secure environment for our Services. This includes measures to prevent unauthorized access, detect and prevent fraudulent activity, and protect the rights, property, and safety of both you and Mekaface Concepts.

Sharing Your Information

We understand the importance of data privacy and only share your information under limited circumstances:

  • Third-Party Service Providers: We may collaborate with third-party service providers who assist us in operating specific aspects of the Services. These providers are bound by strict contractual obligations to keep your information confidential and use it solely for the purposes outlined in our agreements with them.
  • Legal Requirements: We may disclose your information if required by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us. We may also disclose your information to protect the rights, property, or safety of ourselves or others.

Your Choices

You have control over your information and can make choices about how it’s collected and used:

  • Opting Out of Marketing Communications: You can unsubscribe from receiving marketing emails from us by following the unsubscribe instructions included in those emails.
  • Updating Account Information: You can access and update your account information by logging into your account on the Site.
  • Deleting Your Account: If you wish to delete your account, please contact us at mekafaceconcepts@gmail.com. We will process your request to delete your account information, subject to applicable legal and regulatory requirements.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

Children’s Privacy

Our Services are not directed towards children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at mekafaceconcepts@gmail.com. We will take steps to remove such information from our records.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Facebook: MekaFace Concepts

Email: mekafaceconcepts@gmail.com

Or you may speak with our live support agent via the chat section below.

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